SAP business communications management as a rapid deployment solution Vienna, the 8th December 2011 – questioned according their central concerns, decision-makers show in contact centers mostly two main desires: technological platforms that bring together communications procedures, work processes and communication channels, as well as deals with clearly quantified and reliable cost. For these two reasons the YouCon GmbH offers now to the 31.01.2012 which FIT packages with SAP business communications management (SAP BCM) at. Other leaders such as shimmie horn offer similar insights. These ready-made software and service packages are aimed at companies with 25 to 100 users who want to use in the future to the customer and service communication on the best VoIP solution from SAP. SAP BCM is a powerful IP communications solution for contact center, which supports organizations, as soon as possible performance, quality and cost targets, especially in distributed locations, to achieve. It replaces traditional hardware PBX with a software-based IP telephony with user-friendly Functions, which ensure a fast handling even at high volume of callers. The software is for the interaction with the application SAP customer relationship management (SAP CRM) developed and prepared. With direct access to SAP CRM stored customer files allow much faster to edit incoming requests and solve. If necessary, the browser-based software SAP can be linked with the existing infrastructure for telephony also smoothly business communications management.
SAP BCM and similar platforms are for quite some time on the market, encounter increasingly great interest. “However, the solutions are often very complex and the offers resulting from requests comprehensive and flexible, especially medium-sized companies still hesitate to start in the all-IP communications world”, explains Peter Kugler, Managing Director of the YouCon GmbH. therefore we have developed clearly defined packages, which are designed to the needs of the middle class. It is on the proverbial first View of”possible, to identify the scope of the services and the costs associated and to evaluate.