No wonder customers are treated so badly. Make sure people understand their role in controlling their own stress. We have no control over the circumstances, we control how the perceive. Take a deep breath, count to ten, walk away (physically or mentally) when you go and call a “time out. The short circuit voltage of the way in. Learn good stress management skills and teach them. Danny Meyer will undoubtedly add to your understanding. Strengthened. “Bob, I realized model rather than reacted with angry customer yesterday, I’m glad to see you take a deep breath and not react defensively – good job – you saved a valuable customer, and your health too.
I am proud to have him in equipment. Greg Williamson is full of insight into the issues. “7. Encourage people to live in the “now.” Focus on the past only long enough to know what you want to learn from it, and then go ahead. Stop talking about “the good old days.” What matters is what is happening now. Give your full attention to exactly what you’re doing now. Do it right, do well and enjoy it. Customers can always tell if you are giving your full attention and really appreciate it. 8.
Start a list called “10 best things about working here.” Allow users to add and watch it grow. It’s fun, positive and a great way to focus people in the right with your business. After the list was completed initially called “Ten More ..” Remember that you get more than focus. 9. Get ready! Recognizing that almost 80% of what the average person has is negative. You have a job to do. Create a sanctuary in positive workplace. Develop a business library that includes all kinds of motivational literature, audio and video tapes. Listen to audio cassettes and videotapes in lunchrooms, keep the books of inspiration in everything, start discussion groups. Create positive energy, people inside and outside the company and want to feel back for more. 10. Do not worry, be happy. Playing upbeat music helps lift the spirit. Challenge staff to develop the “happiest” of happy music tapes, a collection of songs that keep people smiling and whistling while they work. (They come to make big and go home the tapes too.) 11. Smiling. By activating the muscles in the smile on your face, you activate the “happy” brain chemicals that help people feel good. You can not be depressed when you are smiling, and smiles are contagious. So smile. As a manager it is your responsibility to help create an experience for their customers that has the word “value” everywhere. Customers respond better to a company that provides a quality product at a fair price served by positive and optimistic people I can do. Oh come on, you want to do business with a grouch?